Visa fees paid but does not show up on portal

majorcosine9

Hi friends,

I created an application for US F1 visa on usvisascheduling.com (the new portal). I paid the visa application fees using NEFT and I received a payment receipt by email. But the fee payment never showed up on the portal. In fact, the portal gave me only one option: "Close Application and State New Application". Since this was the only option available, I clicked it and tried to enter the receipt number in the "Claim Receipts" step of the application. But that did not work.

In summary, I have paid my fees and obtained a receipt by email but I am unable to proceed with my application because the fees don't show up on the portal. Has anybody faced this issue, and if so how did they solve it?

I have tried sending a message using the Feedback/Requests tab, but every time I do that, I get a message within 2 days saying that the issue has been resolved, even though nothing has been resolved. I have tried calling the call center but they also say "The issue will be resolved" or "We have escalated the issue" but nothing happens. Have people here had any success in dealing with the call center?

srivi

The response from the support is not surprising. Seeing such a worst platform in place, it is pretty evident that the support is helpless and the tech team is clueless. Pathetic.

Coming to the point, I don't have first hand experience, but there are people who had success after they created a new profile and activated the receipt. I suggest to give it a try. Don't pay again.

majorcosine9

Thanks for the response @[deleted]! How can I activate the receipt in a new profile?

surodeep

when you come to the payment page , try to input the receipt acknowledgement number from the email confirmation . if it takes your receipt number then you can proceed to the next step.